Returns and Refund Policy

Shower Power

If when you get it home and the item is not complete, or is faulty please contact our Head Office (03 57821408) within 7 days of the purchase and notify us of the problem so that we can offer a replacement.

All returned product should be accompanied with a copy of valid invoice/receipt.

PLEASE NOTE -

Due to Health and Safety reasons we cannot accept water filter returns that have been opened or had water through them.

Please make sure you have ordered and received the correct cartridges BEFORE you try and fit them to your system.

RoboPower

At Robo Power, we want our customers to be happy with their purchase.

All returned product should be accompanied with a copy of valid invoice/receipt.

If the product is returned for a refund after being used

You must contact the Head Office (03 57821408) prior to sending within 30 days. Notify us of the reason for return so that we can

Assess if a refund is valid.
Note that these goods are being returned.
Notify the purchaser of the conditions of return for the goods.

On receipt of the goods in their original packaging and with all components cleaned. We will inspect and if goods comply with above, refund the purchase price. We will not refund freight or postage costs.

We cannot offer a refund where the product has sustained damage due to any wilful or accidental damage or abnormal use. Where there is no fault found requiring refund credit or exchange by us, the product will be returned to you at your cost.

Please note,If the item being returned is damaged {not in original condition} dirty and or pads unclean. A fee or cost may apply to replace dirty or damagedParts/pads. (Health and Hygiene reasons apply) This will be deducted